Dear valued guest,
​
The Hotel Fullerton Anaheim is closely following the evolving case of the Coronavirus (COVID-19) and remain committed to following CDC and City guidance to ensure the safety of our guests and our team members.

Please find below an update on what we are doing to ensure maximum flexibility for your bookings and your wellbeing when you stay with us. 

Our commitment to safety and cleanliness
We have implemented a number of additionally precautionary measures  which includes:

• Rigorous cleaning and strict sanitation standards of guest rooms including using the latest 100W LED ultraviolet lamps disinfection and sterilization technology with a sterilization of 99.9% 

• Frequent sanitation of all surfaces and key touch-points such as stair rails, reception counters, door handles, elevator button and bathrooms
• Hand sanitizers places at guest contact area such as reception counters and inside all elevators near the elevator buttons
• Increased hand washing, minimizing direct contact, taking and recording employees temperature with a contact-less thermometer at the beginning of every shift, and instructing employees to stay home if they are feeling unwell or have traveled recently
• Regular update and training of our employees to ensure proper hand hygiene and awareness of COVID-19​
• Provide medical masks and gloves for employees 
• Custom sneeze guards installed at reception desk to add an extra protection for staff and guests ​

• QUICK. EASY. SAFE Mobile Contactless Check-In available to minimize direct contact between guest and staff
• TOUCH. TAP. PAY with contactless payment options: Samsung Pay, Google Pay, Apple Pay, and Tap & Pay Credit Card
• Limited HOT cook-to-order breakfast deliver to guestroom

• Provide interactive in-room tablet phone to communicate/request for amenity items to be deliver to the room and/or services 
• Removed all in-room amenities such as drinking glass, cups, tea and coffee pods, magazine, pens and note pad
• New safety rules and procedures for our newly renovated outdoor heated swimming pool

​Changes in our cancellation policy
We have made adjustments to cancellation policies to provide our guest with the maximum flexibility

• Guests traveling with new or existing bookings including pre-paid rates that are typically more restrictive, will be allow to modify or cancel their reservation without a charge up to 24 hours prior to arrival their date. Valid for stay through July 31, 2020. This is valid for bookings made directly with the hotel, from our hotel website or our call center.  Please note that any changes to existing reservations will be subject to availability and any rate differences.
• For bookings made through a travel intermediary (e.g. travel agents, OTAs), please contact your booking provider for assistance.
• For group organizer and meeting/event questions on terms and conditions of contracts, please contact the hotel.

Thank you for your understanding and cooperation.  We look forward to welcoming you to The Hotel Fullerton Anaheim. 

Updated: July 13, 2020